High-Tech Production Northwest

The tremendous growth of a high-tech company has prompted an effort to reduce the supplier base and leverage the company’s spend; moreover, there was a need to increase the service quality and develop a revolutionary performance-based contract structure.  In order to achieve this outcome, the company embarked on a mission to locate, qualify and partner with strong, innovative service providers.  With multiple campuses, manufacturing and production facilities, research and development centers, executive briefing centers, cleanrooms and technical support facilities, expertise in a wide range of services was paramount.  After an extensive screening process, ABM Janitorial Services was chosen to form a mutually beneficial partnership.  ABM brought experience, financial stability, innovation and an attitude of continual improvement to the partnership.

The performance-based contract structure challenges ABM to constantly evolve in the ever-changing, high-tech environment, where just-in-time service and supply delivery is critical.  ABM provides proactive management and flexible work force deployment to ensure that labor is adjusted to the customer’s needs while adhering to a guaranteed financial rate.  Densification programs, cyclical manufacturing and ongoing area usage adjustments drive these needs.  In addition, ABM developed a National Steering Team to benchmark, measure and incorporate best known practices across the service portfolio.  Site-level Quality Improvement Teams provide feedback and input to our national team, while integrating new programs at the site level.

While ABM has provided general janitorial, cleanroom services, production support and pest control services, the customer has also challenged us to manage and control an extensive waste management program.  The program conforms to ISO 14001 standards and has received multiple awards for diversion and environmental awareness.  We divert hundreds of tons of product from landfills monthly and have saved the customer several million dollars in disposal fees.  While the relationship continues to grow and evolve with this customer, we are poised to continue our mutually beneficial ties and sustain a program that focuses on flexibility and improvement.

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